Policies

Introduction.

In order to offer our customers the most competitive price possible on an every day basis we have certain policies we must adhere to. Please see below:

Returns

All requests for returns need to be made within 60 days of receipt of goods. Returned items are subject to a 20% re-stocking fee. Customer will be responsible for freight on returned product. Additional deductions could apply after further inspection to cover repackaging or damages on all returned product. No items will be accepted for return after six months from date of purchase. Customers must call for an RGA number before returning anything.

Rebates, Growth Incentives, Marketing Allowances, etc.

We offer an everyday low price and therefore do not have an artificial cushion built in to cover various rebates, growth incentives, marketing allowances, etc. We also do not participate in customer event programs. These programs include, but are not limited to, trade show fees, costs to be included in catalogs, and sports outings.

Samples

We do not offer full case samples. We offer sample packs that allow the customer to see and use our products in limited use. For larger “trial” usage, customers will need to order full case quantities.